Refund Policy

1. Satisfaction Guarantee

At ELEVEXSOCIALS, client satisfaction is our top priority. We are committed to delivering high-quality digital solutions that meet your expectations. If you are not satisfied with our work, we will work with you to make it right.

2. Eligibility for Refund

Refund requests are evaluated on a case-by-case basis. You may be eligible for a full or partial refund under the following conditions:

• The project has not yet entered the development phase.
• The delivered work significantly deviates from the agreed-upon scope without prior approval.
• The project is cancelled by ELEVEXSOCIALS due to unforeseen circumstances.

3. Non-Refundable Services

The following services are generally non-refundable:

• Completed and delivered projects that meet the agreed scope.
• Third-party software licenses, domain registrations, or hosting fees.
• Consultation and strategy sessions that have already taken place.
• Rush or expedited service fees.

4. Refund Process

To request a refund, please follow these steps:

1. Contact us at our contact page or email us with your project details.
2. Provide the reason for the refund request along with any supporting documentation.
3. Our team will review your request within 5-7 business days.
4. If approved, the refund will be processed within 10-14 business days.

5. Dispute Resolution

If you are not satisfied with the outcome of your refund request, we encourage open communication to resolve any disputes. Our team is available to discuss and find a mutually agreeable solution. We believe in maintaining transparency and fairness in all our dealings.

6. Contact Us

For any questions regarding this refund policy or to initiate a refund request, please contact us. We are here to help.